FeaturedCustomer StoryHigher Education
UNC Charlotte: 24/7 IT Support with AI
How UNC Charlotte transformed IT support with AI-powered knowledge and Agentforce availability to deliver 24/7 excellence.
AI agents that work—right from the start
Whether it’s your first agent or your next ten, we design Salesforce‑native agents with clear jobs, safe actions, and measurable KPIs. Delivered by US‑based experts using AI‑accelerated methods, you’ll see value twice as fast—and scale with confidence.
What we deliver
Use-case selection & KPI definition
Identify the highest‑ROI workflow and define success metrics (deflection, cycle time, capacity uplift).
Knowledge & data architecture
Give agents a reliable source of truth with retrieval layers, freshness guarantees, and actionable context.
Safe action design
Build guardrails, approvals, and fallback behaviors so agent actions are always trustworthy.
Pilot build & launch
Deliver an end‑to‑end working agent with only the integrations needed to prove measurable value fast.
Adoption & iteration plan
Align stakeholders, close the feedback loop, and expand with confidence—each step tied to measurable outcomes.
Scalability roadmap
Move from a single pilot to enterprise‑wide digital labor with a step‑by‑step plan to scale agents safely and predictably across teams.
Outcome promise
Most AI pilots stall because agents can't see context, act safely, or scale. We combine integration-first architecture, AI-native agent design, and senior delivery to give you outcomes you can plan around.
Working agent in 8 weeks
Delivers a clear, business‑valued outcome.
Automation coverage
Focus on repetitive, structured work to maximize impact.
Capacity freed
Shift routine effort to agents while keeping humans in the loop.
Why Green Irony
- Proven expertise: Enterprise‑grade Salesforce and MuleSoft partner since 2016.
- AI‑native methods: Every step accelerated with AI for 2× faster delivery.
- US‑based senior talent: Offshore‑competitive economics without the tradeoffs.
- Predictable outcomes: Scope, build, and go‑live you can plan around.
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