Accelerating ERP Migration: How Hotwire Communications Unified Systems with Green Irony’s Integration Expertise
Composable integrations that streamline data flow, enhance cross‑functional operations, and accelerate Dynamics 365 adoption—without disrupting business continuity.
“Green Irony’s integration expertise enabled us to drive our ERP migration and digital operations forward without missing a beat. Our systems are now seamlessly connected, resulting in improved data visibility and efficiency across the business.”
THE CHALLENGE
Hotwire Communications faced a complex ERP migration, requiring real‑time integration across multiple legacy billing, inventory, and job tracking systems. The business needed to minimize operational disruption, maintain complete continuity, and enable new digital workflows—while managing costly downtime risks and resource constraints.
Objectives
A multi‑phase, long‑term initiative to modernize core systems and deliver better tools for both field technicians and back‑office teams working in lockstep—each phase designed to unlock measurable value without disrupting day‑to‑day operations.
Seamless integration
Seamless integration between legacy systems, new platforms, and Dynamics 365
Uninterrupted operations
Sustain uninterrupted business operations throughout the migration
Accelerated value
Accelerate value delivery from new automation and workflows
What the solution looked like
Green Irony partnered with Hotwire to architect comprehensive, scalable integrations:
- Led collaborative discovery sessions to align integration goals and technical strategies.
- Engineered a scalable, event‑driven API layer interconnecting legacy billing (AMDOCS, D365 Finance), inventory (AMDOCS, SiteTracker), workflow management (OfficeTrack, Salesforce/SiteTracker), travel (Concur), payroll (UKG/Ultipro), and technician task mobile applications.
- Developed reusable MuleSoft pipelines to future‑proof the environment for ongoing change, and integrated business intelligence data for advanced reporting.
- Orchestrated project management system integrations and enhanced BI with unified travel and operational data.
Outcome Highlights
Unified integrations enabled an accelerated, disruption‑free ERP go‑live and positioned Hotwire for continued automation.
Achieved accelerated and disruption‑free ERP go‑live, with synchronized operations across billing, inventory, project management, travel, and payroll systems.
Enhanced business agility by unifying technician, payroll, and workflow data streams, reducing risk and improving data reliability.
Delivered a modern, scalable integration architecture that positions Hotwire for continued digital expansion and rapid process automation.