Green Irony

Prove value, then scale

Case studies built around business outcomes—speed, deflection, and capacity—powered by integrated systems and AI-native agents. See how we turned complex problems into predictable wins.

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Higher Education (UNC Charlotte-style) logo
Higher Education (UNC Charlotte-style)Higher EducationPublic-facing AI agents powered by integrated data.

24/7 student support without scaling headcount

Challenge

High volume of routine student inquiries overwhelmed staff; fragmented data sources led to inconsistent responses.

Solution

Built a knowledge-backed Agentforce deployment that unified SIS, FAQ systems, and support workflows—agents handled Tier-1 inquiries while escalating complex cases.

Outcomes
  • Persistent deflection of routine questions (student-facing load reduced)
  • Faster, consistent responses improving student satisfaction
  • Staff capacity reclaimed for higher-value advising
“The agent feels like a teammate—always on, always informed, and it freed our advisors to focus where humans matter most.”
Read the UNC Charlotte storyAgentforce Services
Virginia Dare logo
Virginia DareCPG / Food & Beverage Manufacturing

From legacy tickets to role-driven service

Challenge

An aging ticket system and email-based handoffs led to delays, inconsistent responses, and unclear ownership. Virginia Dare needed to migrate to Salesforce Service Cloud, bring in-flight tickets forward as Cases, and establish secure, efficient processes across multiple case types.

Solution

Implemented a role-driven Service Cloud foundation: imported in-flight tickets; standardized case models and workflows; added granular access by case type (confidential types limited to designated managers); built automation to cut email dependence; and enabled case creation from Outlook. Delivered manager dashboards for trustworthy reporting.

Outcomes
  • Unified handling across multiple case types → faster routing & resolution
  • Email handoffs reduced with Outlook → Case creation and in-platform workflows
  • Confidential cases protected; managers gain reliable visibility
“We moved off the legacy tool without losing momentum—now there’s clear ownership and faster responses.”
Read the Virginia Dare storySalesforce Services

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